Last year, we needed to buy a replacement filter for our whole house water filtering system. After shopping around and doing note comparisons, both online and off, the cheapest place turned out to be the FiltersFast.com website. We did our homework and found several wonderful customer reviews about the site and felt comfortable ordering from them.
While browsing the site, we discovered they also carried the water filters we employ in our Whirlpool refrigerator and decided to go ahead and come by some of those too. We didn’t really need any fridge filters at the time, but figured it wouldn’t wound to stock up and have some on hand when our others ran out.
The website is easy to navigate and very intuitive. It was easy to find the filters we needed using their intuitive product selection menu. They offer a wide range of filters for many different manufacturers, and their menu system makes it easy to choose which part is needed. At the time we placed the unique order, the process went smoothly and we received the filters quickly. Mark that this was early 2008.
We replaced the whole house filter and it worked perfectly. We didn’t have a need to use one of the fridge filters we had bought from FiltersFast.com until the first part of 2009 – almost a year after placing the order. We naively waited an entire year before using one of the filters we had bought from this website. It honestly never entered our mind that they would be defective.
Here’s how the story plays out …
We installed one of the filters from FiltersFast and it didn’t work for some reason. The water coming out of our refrigerator had a strong chlorine smell and taste. We had never encountered this problem before. The water coming straight out of our tap did not smell or taste like chlorine, so we knew the problem was with the filter. We removed the filter and the smell and taste went away.
Luckily, I had kept the receipt from the purchase, otherwise we probably wouldn’t have remembered where the items had come from. I logged on to the company website and got their customer service phone number. I called and the phone rang and rang and rang … no one ever picked up. I then went to their contact us page and sent an e-mail complaint using their web form. A couple of days passed by and I got no response. I sent another message via their contact us page and waited a few more days and still got no response. I was beginning to think the company had gone out of business but decided to try calling them again. This time I was routed through an automated phone system and waited for about 30 minutes for a customer service earn to come on the line. Every few minutes an automated voice gave me the option to the leave a voicemail message and have a service salvage call me back. I finally gave up and left my name and number, expecting to never hear from them.
About two days later I got a call from the company. After explaining my plight to the rep, who’s name was Alex, I was informed that since it had been a year since the products were purchased that there wasn’t much they could do for me. Poor Alex … I wasn’t going down that easily and asked him if I could speak to a supervisor.
After waiting on hold for about 10 minutes, a lady named Karen came on the line and identified herself as a supervisor. Amazingly, I didn’t have to rehash the tale with her because Alex had explained everything before she got on the line. She explained the company policy of 90 day returns and said the only thing that could be done would be for me to send the bad parts back and order a different part number, plus pay a 20% restocking fee and pay shipping costs.
To me, this was not a ample solution for several reasons:
1) They had no other part numbers for my refrigerator model and this was the part number their merchandise selection menu system said was the correct one for my unit when I placed the order.
2) I should not have to pay a restocking fee just because they sent me defective merchandise.
3) I should not have to pay shipping costs to send back a defective product.
I nicely explained to Karen that while I could understand and appreciate their 90 day return policy, my circumstances were a bit unusual. We politely went back and forth for a few minutes on who, what, when, why, etc. Karen then asked me how I thought the situation should be resolved. I said I wanted the company to stand behind their product – and do do so without it costing me any more money. She again patiently quoted me the standard “company policy” reasons as to why my ask could not be honored. I politely reminded her that the economy is very awful right now and the company might not want to have a bad imprint against them from an unsatisfied customer. I told her I would be very grateful if she could work a bit of “customer service magic”.
I’m not clear if I objective wore the nice lady down or if I said something meaningful, but finally she relented and agreed to send me one replacement for the filter I knew for certain was bad. She sent it via FedEx overnight and I did not have to send the bad product back or pay shipping fees or restocking fees. I’m not overjoyed that they wouldn’t replace all four of the parts I originally ordered but am happy that they at least replaced one unit. I will have to repeat this entire process six months from now when I replace the next filter if it turns out to be bad … but at least now I know how to glean around their customer service department and how to justify my place.
Bottom line: FilterFast.com came through for me in the end and I am a satisfied customer for now – which is something all companies should strive for.
Tags: whirlpool attic replacement filters, whirlpool whcf dwhv whole house filter, whirlpool whole house removal filters, Whirlpool Whole House Replacement FiltersRelated Posts
Filed under Whirlpool Whole House Water Filters by on Feb 7th, 2011.
If you’re looking for grand dehumidifiers for your home or office use, there are many on the market to resolve from. Getting the right one may seem like a daunting task at first but when you have the fair information to choose from, it doesn’t have to be so difficult. I’ve tried many dehumidifiers over the years, and I can tell you these are some of the best and most dependable on the market.
Here are reviews on the top five commercial dehumidifiers for you to decide from. Do your research and find the best one for your needs.
Santa Fe Rx Whole Home Dehumidifiers - Priced at around $1,885, this is an excellent choice for large residences and offices. Noteworthy enough to work in the whole house or large spaces, this dehumidifier will not let you down. It is somewhat heavy at 130 pounds but has four casters for easy moving. Pump is included with automatic drainage and the water removal lasts up to 74 pints in 24 hours. The temperature range is from 65 to 100 degrees F and this machine is EPA Energy Star certified. It has a low heat output and outrageous noise level for comfortable home or office use. It also comes with an optional HEPA filter making it mountainous for someone with allergies or anyone who wants to reduce allergens in their home or office.
http://www.allergybuyersclubshopping.com/santaferxdeh.html
Comfort-Aire 30 Pint Dehumidifiers- This is a smaller and more affordable option for smaller spaces. This can work for up to 500 sq. feet in moderately damp to wet conditions. It uses 30 pints of water in 24 hours and has a washable air filter for easy cleaning. Priced at around $250, it’s a pleasant option for someone on a budget. It also has 4 casters with built-in hand grips for your convenience.
http://www.allergybuyersclubshopping.com/comfortaire-whole-house-dehumidifiers.html
Comfort-Aire 130 Whole House Dehumidifiers- This is like an upgrade to the previously mentioned dehumidifier. It has all the same great benefits but in a larger capacity, making it able to work for a larger space in your home or office. This machine is designed for up to 3,000 square feet. Priced at around $1399, you can exercise this dependable dehumidifier for your commercial dehumidifier needs.
http://www.allergybuyersclubshopping.com/cleanhome-mini-dehumidifier.html
Comfort Plus 300 Whole House Dehumidifier- Here is another great option that will work for your whole house or large office space. You can’t talk about the best commercial dehumidifiers without considering this one designed to work for up to 4,000 square feet. It’s priced around $5,000 but is well worth the expense for the results you will get from it.
http://www.allergybuyersclubshopping.com/comfortplus300.html
Comfort Dry 400 Gas Fired Whole House Dehumidifier- When you’re looking for a great whole house or immense office place dehumidifier, this is a great one to put on your list. Priced at around $3800, this is a reasonable dehumidifier for the whole house or a large office space.
We hope that you can exercise these commercial dehumidifier reviews to obtain the best commercial dehumidifier for your needs. Remember to take the size of your place into consideration when choosing the best commercial dehumidifier for your needs.
http://www.allergybuyersclubshopping.com/comfortdry400.html
Tags: culligan reviews, whirlpool whole house water filter, Whole House Water Filter Reviews, Whole House Water Purifier ReviewsRelated Posts
Filed under Whirlpool Whole House Water Filters by on Jan 27th, 2011.
If you’re looking for great dehumidifiers for your home or office use, there are many on the market to choose from. Getting the right one may seem like a daunting task at first but when you have the right information to choose from, it doesn’t have to be so difficult. I’ve tried many dehumidifiers over the years, and I can tell you these are some of the best and most true on the market.
Here are reviews on the top five commercial dehumidifiers for you to choose from. Do your research and find the best one for your needs.
Santa Fe Rx Whole Home Dehumidifiers - Priced at around $1,885, this is an excellent choice for large residences and offices. Powerful enough to work in the whole house or large spaces, this dehumidifier will not let you down. It is somewhat heavy at 130 pounds but has four casters for easy lively. Pump is included with automatic drainage and the water removal lasts up to 74 pints in 24 hours. The temperature range is from 65 to 100 degrees F and this machine is EPA Energy Star certified. It has a low heat output and low noise level for comfortable home or office use. It also comes with an optional HEPA filter making it great for someone with allergies or anyone who wants to reduce allergens in their home or office.
http://www.allergybuyersclubshopping.com/santaferxdeh.html
Comfort-Aire 30 Pint Dehumidifiers- This is a smaller and more affordable option for smaller spaces. This can work for up to 500 sq. feet in moderately damp to wet conditions. It uses 30 pints of water in 24 hours and has a washable air filter for easy cleaning. Priced at around $250, it’s a good option for someone on a budget. It also has 4 casters with built-in hand grips for your convenience.
http://www.allergybuyersclubshopping.com/comfortaire-whole-house-dehumidifiers.html
Comfort-Aire 130 Whole House Dehumidifiers- This is like an upgrade to the previously mentioned dehumidifier. It has all the same great benefits but in a larger capacity, making it able to work for a larger station in your home or office. This machine is designed for up to 3,000 square feet. Priced at around $1399, you can use this true dehumidifier for your commercial dehumidifier needs.
http://www.allergybuyersclubshopping.com/cleanhome-mini-dehumidifier.html
Comfort Plus 300 Whole House Dehumidifier- Here is another great option that will work for your whole house or large office space. You can’t talk about the best commercial dehumidifiers without considering this one designed to work for up to 4,000 square feet. It’s priced around $5,000 but is well worth the expense for the results you will get from it.
http://www.allergybuyersclubshopping.com/comfortplus300.html
Comfort Dry 400 Gas Fired Whole House Dehumidifier- When you’re looking for a great whole house or large office space dehumidifier, this is a great one to put on your list. Priced at around $3800, this is a reasonable dehumidifier for the whole house or a large office space.
We hope that you can use these commercial dehumidifier reviews to find the best commercial dehumidifier for your needs. Remember to take the size of your space into consideration when choosing the best commercial dehumidifier for your needs.
http://www.allergybuyersclubshopping.com/comfortdry400.html
Tags: culligan reviews, premium whole house water filter, whirlpool whole house water filter, Whole House Water Filter Reviews, Whole House Water Softener ReviewsRelated Posts
Filed under Whirlpool Whole House Water Filters by on Dec 15th, 2010.
Last year, we needed to buy a replacement filter for our whole house water filtering system. After shopping around and doing price comparisons, both online and off, the cheapest plot turned out to be the FiltersFast.com website. We did our homework and found several satisfactory customer reviews about the site and felt comfortable ordering from them.
While browsing the site, we discovered they also carried the water filters we use in our Whirlpool refrigerator and decided to go ahead and get some of those too. We didn’t really need any fridge filters at the time, but figured it wouldn’t hurt to stock up and have some on hand when our others ran out.
The website is easy to navigate and very intuitive. It was easy to find the filters we needed using their intuitive product selection menu. They offer a wide range of filters for many different manufacturers, and their menu system makes it easy to determine which fraction is needed. At the time we placed the original order, the process went smoothly and we received the filters quickly. Note that this was early 2008.
We replaced the whole house filter and it worked perfectly. We didn’t have a need to utilize one of the fridge filters we had bought from FiltersFast.com until the first part of 2009 – almost a year after placing the order. We naively waited an entire year before using one of the filters we had bought from this website. It honestly never entered our mind that they would be defective.
Here’s how the story plays out …
We installed one of the filters from FiltersFast and it didn’t work for some reason. The water coming out of our refrigerator had a strong chlorine smell and taste. We had never encountered this dilemma before. The water coming straight out of our tap did not smell or taste like chlorine, so we knew the scrape was with the filter. We removed the filter and the smell and taste went away.
Luckily, I had kept the receipt from the engage, otherwise we probably wouldn’t have remembered where the items had near from. I logged on to the company website and got their customer service phone number. I called and the phone rang and rang and rang … no one ever picked up. I then went to their contact us page and sent an e-mail complaint using their web form. A couple of days passed by and I got no response. I sent another message via their contact us page and waited a few more days and still got no response. I was beginning to think the company had gone out of business but decided to try calling them again. This time I was routed through an automated phone system and waited for about 30 minutes for a customer service rep to arrive on the line. Every few minutes an automated voice gave me the option to the leave a voicemail message and have a service find call me back. I finally gave up and left my name and number, expecting to never hear from them.
About two days later I got a call from the company. After explaining my predicament to the rep, who’s name was Alex, I was informed that since it had been a year since the products were purchased that there wasn’t much they could do for me. Poor Alex … I wasn’t going down that easily and asked him if I could speak to a supervisor.
After waiting on hold for about 10 minutes, a lady named Karen came on the line and identified herself as a supervisor. Amazingly, I didn’t have to rehash the story with her because Alex had explained everything before she got on the line. She explained the company policy of 90 day returns and said the only thing that could be done would be for me to send the bad parts assist and order a different allotment number, plus pay a 20% restocking fee and pay shipping costs.
To me, this was not a satisfactory solution for several reasons:
1) They had no other part numbers for my refrigerator model and this was the part number their merchandise selection menu system said was the correct one for my unit when I placed the order.
2) I should not have to pay a restocking fee just because they sent me defective merchandise.
3) I should not have to pay shipping costs to send back a defective product.
I nicely explained to Karen that while I could understand and appreciate their 90 day return policy, my circumstances were a bit unusual. We politely went back and forth for a few minutes on who, what, when, why, etc. Karen then asked me how I thought the situation should be resolved. I said I wanted the company to stand behind their product – and do do so without it costing me any more money. She again patiently quoted me the standard “company policy” reasons as to why my request could not be honored. I politely reminded her that the economy is very awful lawful now and the company might not want to have a terrible ticket against them from an unsatisfied customer. I told her I would be very grateful if she could work a bit of “customer service magic”.
I’m not sure if I just wore the nice lady down or if I said something meaningful, but finally she relented and agreed to send me one replacement for the filter I knew for certain was bad. She sent it via FedEx overnight and I did not have to send the bad product back or pay shipping fees or restocking fees. I’m not tickled that they wouldn’t replace all four of the parts I originally ordered but am happy that they at least replaced one unit. I will have to repeat this entire process six months from now when I replace the next filter if it turns out to be bad … but at least now I know how to get around their customer service department and how to explain my situation.
Bottom line: FilterFast.com came through for me in the end and I am a gratified customer for now – which is something all companies should strive for.
Tags: culligan reviews, premium whole house water filter, whirlpool whole house water filter, whole house water filter consumer reports, Whole House Water Filter Reviews, whole house water filters, Whole House Water Softener ReviewsRelated Posts
Filed under Whirlpool Whole House Water Filters by on Nov 4th, 2010.
- Both commercial and pubic housing now provide specially built kitchens and rooms for the disabled
- Major companies like Home Depot and Lowes manufacture and install barrier free kitchens for disabled
- Some safety features are non-slip floor surfaces, proper lighting and rounded surfaces
In recent years enormous progress has been achieved in the design and creation of barrier free environments in both commercial buildings and public housing. For individuals with restricted
mobility, hearing or vision, the physical environment can either facilitate or crop their independence. But in a barrier free surrounding, a person with a disability is allowed to live more independently within their home and enjoy greater access to public buildings and even participate in physical activities. Rooms with barrier free designs, especially kitchens, not only assist those with disabilities, but aid even the elderly and other individuals whose physical attributes restrict them from experiencing easy access to kitchens and other living quarters.
Fortunately, there is a stout number of high-tech and cutting edge companies like Home Depot, Lowes, Inc., Barrier-Free Environments and the National Association of Home Builders, to name just a few, involved nationwide in the obtain and manufacture of barrier free kitchens and other facilities for the disabled. And while every space in a barrier free home is vitally important to the disabled homeowner or resident, the focus here will be on barrier free kitchens and what is required in their design and construction before comtemplating contracting or purchasing a new or venerable kitchen.
First off, we know that the average kitchen, no matter how well designed, has numerous impediments that make it difficult for use by anyone with a physical disability. Creatiing a kitchen barrier free requires specific planning and design features that are different from the average remodeling or retrofitting project. When designing barrier free kitchens, four vital issues need to be considered:
1. Safety: which includes non-slip floor surfaces, lighting, and non-protruding, rounded-off corner surfaces;
2. Mobility: is there sufficient space to manoeuvre a stroller or wheelchair?
3. Accessibility: can the kitchen be easily accessed from one or more adjoining rooms and/or hallways, or are there steps or other barriers to impede access; and
4. Function: are the appliances, counter tops, cabinets, sinks and fixture facilities able to be used by a person with a disability?
Generally speaking, wheelchair access requires wider door openings — 36 inches minimum, with 42 inches to 48 inches preferred — as well as greater clearance between all cabinets. Grab bars may also be well-known for additional support, and these should be near appliances and principal work areas. Of course, grab bar designs need to be discussed with the contractor before work can begin, so that support blocking can be added in the walls and other partitions.
The primary access consideration is that hallways and doorways need to be at least 1200mm wide to allow sufficient space to enter the kitchen.
Light fixtures and power switches should be located where a wheelchair user can arrive them, at least 1m from the floor. Consideration should be given to using rocker or touch switches which are easier to turn on and off. The kitchen should also have benches (with rounded off corners) which are around 850mm from the floor. Providing a continuous bench between preparation space, microwave, stove and other appliances will assist with the excellent handling of hot food.
Cabinet access can be established by using cabinets 2 inches lower than standard height. The toe-kick space under cabinets also needs to be higher — 6 inches instead of the standard 4 — to allow the wheelchair to positioned closer to both cabinets and countertops. Sink cabinets and cooktop areas should be designed so a wheelchair can roll all the way under them. This is achieved by using doors that begin out and then slide back into grooves on the sides of the
cabinet, such as those on an entertainment center; or the doors of cabinets can be left off to provide easy, continual access. Drapes or vertical blinds can be used here instead of doors to cover the cabinet openings.
Appliances and their locatoin also are considerable to a barrier free kitchen. Most experts suggest that appliances be electrical to eliminate having to reach over an open flame and to avoid the
danger of carbon monoxide poisoning. For anyone with an impaired sense of smell, electric appliances will eliminate the danger of being unable to detect a gas leak. Appliances with controls positioned in the front are best for simple access. For persons with impaired vision, there are appliances that near with Braille lettering as well as knobs and push-button controls provided in various sizes and dimensions to assist those who experience difficulty using
conventional ones.
Ovens with doors hinged on one side, lower table-top stoves and side-by-side refrigerators with freezers are far more accessable to wheelchair users especially when it is necessary to arrive the lower shelves in these appliances. Another innovative device that can be installed to facilitate accessing shelves in cabinets and appliances, are carousel shelves and shelves mounted on smooth rollers which make it easier to reach objects stored on the back part of the shelf. Such carousel shelves are also handy to use inside the refrigerator for storing small items.
It is best to remember that the explain of safety should first be addressed when designing a barrier free kitchen. And such safety issues should specifically relate to or answer the individual needs and requirements of the disabled person in request. Therefore, an experienced contractor or designer will viisit the disabled person at his current dwelling to learn firsthand what new perform features should be installed to meet these specific needs and requirements.
When complete accessibility is established, mobility is no longer a problem for the disabled person who must use a wheelchair or stroller. Electrical and gas-free designed appliances, non-slip and adhesive floors, easy to reach fixtures and cabinets, and wide enough entrances and surface spaces are of course major concerns for a barrier free kitchen. And while appliances, counter tops, cabinets, floors, and sink and fixture facilities are all crucial to designing and constructing a barrier free kitchen, those with disabilities (and their families) first need to know where to go whom to contact before design and/or remodeling concerns and costs become a consideration.
A good situation to start is with the family doctor or an occupational therapist. Occupational therapists, along with real estate contractors and designers can be found under both local and State listings in the phone book or by contacting one or more of the many sources listed at the conclusion of this article. On the Internet a search for “barrier free kitchens” via any of the major search engines will provide an almost inexhausible list of local and regional companies actively involved in the business of designing and manufacturing barrier free rooms and kitchens.
For now and more than ever across the United States and Canada, real estate planners and contractors, architects, appliance manufacturers, plumbers, carpenters, cabinet makers and others in the construction industry are working and innovating at high speed to gain, construct and retrofit better barrier free rooms and other access facilities for both public housing and commerical right estate.
Ever since the passage of the Americans with Disabilities Act in 1990 and the notable aging of the United States population an awareness for facilities that are accessible to people with disabilities has become more than just a social or political concern. Barrier free environments benefit everyone, and their increase in construction has been an economic boon to thousands of communities across the nation.
Specifically, the design of barrier free kitchens in homes for the disabled and the elderly has provided both dignity and livelihood to these citizens, and moreover has provided a reciprocal windfall in both jobs and improved economies for local housing commuities and the construction industry alike. No longer does the disabled or elderly person have to endure cramped access and restricted mobility at home or in public. Today, the answer to greater access and almost unlimited mobility is only a phone call or email away!
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Filed under Whirlpool Whole House Water Filters by on Sep 2nd, 2010.