Last year, we needed to lift a replacement filter for our whole house water filtering system. After shopping around and doing impress comparisons, both online and off, the cheapest place turned out to be the FiltersFast.com website. We did our homework and found several noble customer reviews about the status and felt comfortable ordering from them.
While browsing the residence, we discovered they also carried the water filters we exercise in our Whirlpool refrigerator and decided to go ahead and get some of those too. We didn’t really need any fridge filters at the time, but figured it wouldn’t hurt to stock up and have some on hand when our others ran out.
The website is easy to navigate and very intuitive. It was easy to find the filters we needed using their intuitive product selection menu. They offer a wide range of filters for many different manufacturers, and their menu system makes it easy to determine which part is needed. At the time we placed the original order, the process went smoothly and we received the filters quickly. Designate that this was early 2008.
We replaced the whole house filter and it worked perfectly. We didn’t have a need to use one of the fridge filters we had bought from FiltersFast.com until the first part of 2009 – almost a year after placing the order. We naively waited an entire year before using one of the filters we had bought from this website. It honestly never entered our mind that they would be defective.
Here’s how the story plays out …
We installed one of the filters from FiltersFast and it didn’t work for some reason. The water coming out of our refrigerator had a strong chlorine smell and taste. We had never encountered this scrape before. The water coming straight out of our tap did not smell or taste like chlorine, so we knew the problem was with the filter. We removed the filter and the smell and taste went away.
Luckily, I had kept the receipt from the purchase, otherwise we probably wouldn’t have remembered where the items had come from. I logged on to the company website and got their customer service phone number. I called and the phone rang and rang and rang … no one ever picked up. I then went to their contact us page and sent an e-mail complaint using their web form. A couple of days passed by and I got no response. I sent another message via their contact us page and waited a few more days and still got no response. I was beginning to reflect the company had gone out of business but decided to try calling them again. This time I was routed through an automated phone system and waited for about 30 minutes for a customer service rep to come on the line. Every few minutes an automated voice gave me the option to the leave a voicemail message and have a service rep call me help. I finally gave up and left my name and number, expecting to never hear from them.
About two days later I got a call from the company. After explaining my problem to the glean, who’s name was Alex, I was informed that since it had been a year since the products were purchased that there wasn’t much they could do for me. Abominable Alex … I wasn’t going down that easily and asked him if I could speak to a supervisor.
After waiting on hold for about 10 minutes, a lady named Karen came on the line and identified herself as a supervisor. Amazingly, I didn’t have to rehash the story with her because Alex had explained everything before she got on the line. She explained the company policy of 90 day returns and said the only thing that could be done would be for me to send the bad parts back and order a different fragment number, plus pay a 20% restocking fee and pay shipping costs.
To me, this was not a satisfactory solution for several reasons:
1) They had no other part numbers for my refrigerator model and this was the part number their merchandise selection menu system said was the correct one for my unit when I placed the order.
2) I should not have to pay a restocking fee fair because they sent me defective merchandise.
3) I should not have to pay shipping costs to send wait on a wicked product.
I nicely explained to Karen that while I could understand and like their 90 day return policy, my circumstances were a bit unusual. We politely went befriend and forth for a few minutes on who, what, when, why, etc. Karen then asked me how I thought the dwelling should be resolved. I said I wanted the company to stand gradual their product – and do do so without it costing me any more money. She again patiently quoted me the standard “company policy” reasons as to why my request could not be honored. I politely reminded her that the economy is very bad apt now and the company might not want to have a bad mark against them from an unsatisfied customer. I told her I would be very grateful if she could work a bit of “customer service magic”.
I’m not obvious if I just wore the nice lady down or if I said something meaningful, but finally she relented and agreed to send me one replacement for the filter I knew for certain was abominable. She sent it via FedEx overnight and I did not have to send the bad product back or pay shipping fees or restocking fees. I’m not overjoyed that they wouldn’t replace all four of the parts I originally ordered but am happy that they at least replaced one unit. I will have to repeat this entire process six months from now when I replace the next filter if it turns out to be bad … but at least now I know how to gather around their customer service department and how to explain my place.
Bottom line: FilterFast.com came through for me in the end and I am a happy customer for now – which is something all companies should strive for.
Tags: make new whirlpool whole house water filter, new whirlpool whole house water filter forums, whirlpool reverse osmosis water filter, whirlpool whole home water filtration, whirlpool whole house water filter, whirlpool whole house water filter reviewsRelated Posts
Filed under Ge Whole House Water Filters by on Nov 1st, 2010.
In a word, No. But some dogs have hair while others have fur. The dog whose hair grows, like poodles, needs to have haircuts, like humans, because they don’t shed.
All dogs produce dander, the dead skin cells that topple off a dog, and some people are allergic to a dog’s saliva so no dog is completely non-allergenic.
Some dogs are much better for the allergy-prone than others, and I will list several later, but first you must decide if you want to commit to owning a dog around an allergy-sufferer.
We’ve always had dogs. We owned dogs before the kids came into our lives. Our one son, who seemed to have the most severe allergy problems, went for allergy testing.
The doctor drew a grid on his benefit and pricked the skin with the possible allergens. Our boy was allergic to 55 out of 80 test items.
I tearfully asked the allergist if we had to get rid of the dogs, since we obviously couldn’t get rid of the child. This is a real heart-breaker for a family, including the allergic child.
The doctor gave us a firm, “No.” He explained that our son was sensitive to grasses, molds, some types of trees, pollens, etc. He could be expected to have flare-ups when the total number of allergens overwhelmed his system. The dog would add to the number and could set him over the edge at times, but, at those times, other known allergens could possibly be better controlled.
Certain times of the year were really bad and the allergens were not avoidable so R. underwent “allergy shots” for 3 years. The shots were to desensitize him to the offending items so he could have a more normal life. The immunization process worked, to a large extent. R. even worked at a nursery one summer, but I wouldn’t recommend anyone “take chances.” If sufferers know they are allergic to something, they should avoid it.
We got to retain our dogs. We had one dachshund and 2 poodles. Most of the time, R. was OK. When he had flare-ups with the sneezing, drippy nose and itchy, watery eyes, he could usually get through a bad period on simple OTC antihistamines.
He tried to avoid an allergy overload: we vacuumed his bedroom carpet an dbook shelves frequently; we dusted throughout the house frequently with wet cloths; he avoided moldy and dusty places; he wore a screen when mowing the lawn; etc.
The dogs also collect allergens — grass, pollen, yard debris — on their hair and fur from outdoors. We washed and brushed them frequently. A side note: some dogs will tolerate being vacuumed with a soft brush on low power, but ours never did.
Dogs can also bring in poison ivy on their coats and sensitive people have allergic reactions to the plant’s secretions. We wiped them down with damp cloths if we thought they had gotten into yard weeds.
Unless your child is highly sensitive, to the point of being hospitalized with an allergy or asthma attack, I mediate dog ownership is one of the most important parts of growing up.
We believe every child should experience the companionship of dogs, the loyalty, the good-naturedness, the unconditional care for. The responsibility of caring for a living creature that depends on you for its food and water, vet visits and baths, teaches any child extraordinary life lessons.
We looked into using air purifiers. Most of them are ineffective, according to the December 2007 Consumer Reports. We had three electrostatic precipitators, and Consumer’s said they were not only ineffective, but they produced unsafe levels of ozone, which “may worsen asthma and compromise the ability of the body to fight respiratory infections.” CR also said, “there is little definitive medical evidence that purifiers help relieve respiratory symptoms. Some may pose a threat even to healthy users.”
For those who insist on using air filtration systems, like us, CR recommends whole-house systems for those with forced-air heat. But for filtering out pollen, smoke and dust, which was important to us, CR recommended the Whirpool Whispure, the Kenmore Progressive, and the Hunter Permalife “filter purifiers,” all costing a little less than $300. (The annual filters cost $130, $145, and $44, respectively.)
These exhaust HEPA (high-efficiency particulite air) filters. Check out such items before you make a major investment.
If you are thinking of getting a dog and you have a child with allergies, try visiting with a dog you like for an hour or so at someone else’s home. Or ask to “borrow” the dog for a day and take it home.
The non-shedding breeds are often safer than furred ones. I found a list of 28, which rather surprised me, but many of them are not recommended as being suitable with children.
In infamous indexing non-shedding dogs with dogs that are good with kids, the list is much shorter. In fact, they list dogs I’ve never heard of so you might have to research them to find a good choice. (I’m cross- indexing 12 breeds from www.gopetsamerica.com.)
1. Begamasco: has a gentle nature and make suitable pets.
2. Bichon Frise: quite small; gentle; affectionate. Obviously this is not a pet for rough housing with.
3. Bolognese: listed as great with kids but can be “mouthy” so early obedience training is recommended.
4. Chinese Crested: better for children over 5, at least.
5. Coton De Tulear: ecstatic and gentle.
6. Dandie Didmonts can be obliging if they’re socialized early with children.
7. Poodles, especially the standards and giants, make affectionate pets.
8. Toy poodles “are usually tolerant of children if socialized with them early.” Maybe ours were not socialized early enough, but I was never comfortable with any of the 4 minis that we owned to trust them around young children, especially strangers.
9. Pumis are good with well-mannered children.
10. Shih Tzus are “trusting” towards everyone and love children.
11. Soft-coated wheatens are playful; huge family dogs.
12. Standard Schnauzers are “good-natured and have a positive outlook on life.”
Of course, many of the poodle-mixes will be non-shedders, but not all will be suitable with children. It all depends on what they’re mixed with.
Think it over and make a wise decision. If you would have to get rid of the dog, do you have a family member who could offer a possible back-up home? It is very difficult to give up a family pet, but if the kids could still visit once in a while, it could soften the blow of a relationship that didn’t work out.
Millions of dogs are euthanized annually for lack of good homes. I did dog rescue for 4 years and know the desperate need for good homes. Speaking as a archaic rescuer and dog lover, please spay/neuter your pets and avoid creating any more unwanted animals.
If you choose to give a dog a suitable home, choose thoughtfully and have a backup plan in mind.
Sources:
Www.gopetsamerica.com. Dogs that are profitable with children; non-shedding breeds.
Consumer Reports, “Air Purifiers: Filtering the Claims,” December 2007, published by Consumers Union, Yonkers, NY.
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Filed under Ge Whole House Water Filters by on Oct 27th, 2010.
Rural America is a beautiful residence that offers breathtaking sunsets, open, star-filled skies and peace and quiet. Another reality of country living is that, if the land around your water well is sandstone, you can slay up with sand and other sediments in your household water. Not a pretty sight. Especially when the sand clogs up your faucet screens and comes out your bathtub faucet. Who needs a loofah when you have gritty sand in your bath water? Fortunately for country dwellers like me, there is an easy, not-very-costly solution to this plight. Read this GE Smartwater Household Sediment Filtration System review to learn about this nifty solution!
Besides contaminating your drinking water, scratching your bathtub and clogging your faucet screens, sand and other sediment in your household water can also harm your hot water heater, the icemaker in your refrigerator, as well as other appliances. That’s why it’s so well-known to take the impurities as soon as the well water enters into your home. That’s why I chose a household filtration system.
Price and Availability
I found the GE Smartwater Household Sediment Filtration System at my local Home Depot. It cost around $30. I later found one on eBay® for $14.99, so you can save money if you look around. The poly spun replacement filters near in a handy two-pack. They cost around $7 a pack at Home Depot. According to the package, they remove “sand, soil, silt, sediment, and rust”, but they don’t remove Fluoride from your water. The directions location you’re supposed to change the filter every three months, or after cleaning 16,000 gallons of water, whichever comes first.
Note: This filtration system, model GXWH20F, fits water pipes that measure 3/4″ in diameter.
Pros
Everything’s In the Box
The first thing that impressed me about the GE Smartwater Household Sediment Filtration System is that everything you need is included in the box. You get the filter housing and head, one sediment filter, two- 3/4″ brass compression fittings, Teflon tape, canister wrench, grounding clamps and wire, mounting bracket with screws and a remote reminder for your refrigerator. (To remind you when to change the filter.) To install this system, all you need are a few tools.
Easy-to-Follow Instructions
The instruction booklet is sixteen pages thick. It made me say, “What?!?!” when I first saw it. Until I realized only five pages are written in English. The instructions were concise and easy-to-understand, at least to this avid “do-it-yourselfer.” I think as long as you have a basic understanding of plumbing, you could install this filtration system yourself.
Water Bypass Valve
My brother advised me to look for a water filtration system that has a “water bypass” on it, and I would advise anyone in the market for one to do the same. The water bypass allows you to shut the water off at the system so you can easily change the replaceable filter. Otherwise, you’d have to shut off the main water valve to your home.
Cons
None!
Conclusion
The GE Smartwater Household Sediment Filtration System was affordable to buy, easy to install and it does what it says it does. It has the capability of filtering four to twenty gallons of water a minute. I haven’t noticed a drop in the water which is a plus. For anyone who is shopping for a whole house water filtration system, I would highly recommend this unit.
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Filed under Ge Whole House Water Filters by on Oct 1st, 2010.